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Privacy Terms

Privacy Policy

National Kaohsiung Center for the Arts (Weiwuying) (hereinafter referred to as the center) respects the privacy of users and this Privacy Policy is drafted to protect your online confidentiality and other online payment records. The center does not sell or use your personal data and other information you entered. To protect your privacy, the division reserves the right to amend this Privacy Policy at any time, and any updates or amendments to this Privacy Policy will be effective immediately upon posting on the official website of the center.

1. Collection of User Data

The following Privacy Policy applies to the purchase of merchandises sold by the center; services provided by the center, collection, utilization, and protection of personal information from transactions and logistics information provided through the various platform channels integrated with the center’s website (www.npac-weiwuying.org), wherein, this includes any identity identification data that we have legally obtained in other marketing or cross-industry alliance activities, but not applicable to other external websites linked to the center’s website. Activities conducted on these websites shall be subject to the privacy policy of each website relating to the collection, use, and protection of personal information.

2. Collection of Personal Information

  1. The center will request the necessary personal information based on the services to provide. We may collect your personal information through the following:

    • Registration: When you register as a paid member of the center or become a user served by the center, you are required to provide your basic information: including name, sex, national ID no., date of birth, contact number, address, and other information you may wish to provide.
    • Logistics: When you specify for delivery service of merchandises, you are required to provide your delivery information: including name of recipient, contact number, address, and other contact information required for delivery.
    • Transaction: Your transaction history will be saved for every completed purchase.
    • Marketing and questionnaire: You may be required to provide other information as necessary for other services including market analysis, marketing events, member and user rights notification etc.
    • Website browsing: To evaluate the traffic of each webpage and the backlink users used to access the webpage of the center, the server-side records and your browsing session, including the IP address of your connecting device, usage time, browser used, and browsing history etc., will be saved. When you log into our website using FACEBOOK or other websites or services (hereinafter referred to as “third-party websites”), you consent to the collection and use of your identity information and other information on your third-party website account in the manner described above. When you visit the center’s website, we will use standard Internet cookies to collect information about how you use our webpages to provide you with a good experience and to evaluate the most popular layouts on our webpages, or to remind you to visit us again next time. We do not request or intend to infringe on your privacy while browsing our webpages. Most browsers will allow you to perform a cleanup from the hard drive on your computer, block cookies, or receive a warning notification before cookies are stored. You can choose to set your browser to notify you before receiving cookies and to opt out or accept the cookies. Cookies can also be used by third-parties, for example, advertising service companies setting up advertisements on our webpages. These advertising service companies can use cookies to collect information that cannot identify you personally. Advertisers can use this information as marketing indicators and assess their impact. Important notice: We have not misused or maliciously used these cookies.
  2. In accordance with Article 8 of the Personal Data Protection Act, the center can collect, categorize, use, and store your personal information including, C001 personal identification: name, address, phone number, e-mail, occupation; C002 financial identification: credit card number, financial institute account number; C003 governmental identification: national ID number; C011 personal description: date of birth.

3. Purpose of User Data Collection

  1. Your personal information will be used when necessary for services including merchandise promotion, transaction authorization, logistics, marketing, market analysis, sweepstakes and gifts, and member rights notification etc.

    • Logistics: Shipment information is provided for partnering and logistics companies to fulfill the purchase order and delivery services.
    • Transaction authorization: Your account information is provided for financial institutes to complete the transaction (including credit card authorization, account number) and related services.
    • Marketing: Your information may be shared, with your consent, for third-parties to provide you with more quality products and activities. You may notify us at any time to stop receiving this information.
    • Market analysis: Based on your browsed advertisement content and transaction history, the center will conduct market analysis, including through third-party cookies or similar technology, to develop and provide better user service in the future.
    • Disclosure and use of anonymous integrated data: The center may collect, integrate, or retain information on anonymous online browsing sessions, for example, user preferences, interests, shopping habits, or the likes. This information will be used to design web content or marketing activities that match the user’s preference and serves as a reference for us to provide a better online environment for online users. The center may provide such integrated information to advertising agencies, business partners, sponsors, etc.; for example, to inform them of the ratio of male or female online users or the percentage of viewers in a certain age group.
    • Other business affiliations: Your information may be used within the necessary scope, with your consent, based on the above-mentioned purposes.
  2. Purpose: The center collects personal data of consumers for marketing, contract or other legal relationship affairs, information (communication) technology services, user management and services, survey statistics and research analysis, and other e-commerce services for the center and other departments under the National Performing Arts Center.

4. User Data Usage and Area

In addition to the stipulations of the law and regulation, we will only use your information in accordance with the scope of the above-mentioned services during the operation of the center and the areas where the services can be reached.

5. User Data Disclose Details

  1. We will only use or disclose the user personal information in accordance with the scope of the service by the staff of the center, authorized employees of other departments under the National Performing Arts Center (e.g. NPAC/NTCH, National Taichung Theatre, NSO National Symphony Orchestra), and the third-party appointed to handle business related matters (e.g. financial institution, partner, logistics service provider). We will not disclose your personal information to third parties other than those mentioned above unless otherwise required by law or otherwise upon your consent.
  2. Your information may also be provided to the third-party with your consent:
    • When it is necessary to use the work for the specific purpose as above.
    • Outside the specific purpose in accordance with Article 20 of the Personal Data Protection Act.
    • Statutory procedures based on legal requirements or subject to judicial procedures and other competent authorities.
    • To protect the rights of other members or third-parties in an emergency.
    • To maintain proper function of the e-commerce service system on the center’s website.
    • The necessary information for transaction/logistics generated by e-commerce service through the group’s website, including orders, redeeming gifts, and sweepstakes participation.

6. User Data Storage and Retention

Regarding the personal data you provided, we will establish strict rules on the information system and company operating standards and anyone handling and using the necessary information must be governed by our authorized specifications. Our protection measures for data security equipment are as follows:

  1. Latest technology to protect the safety of your personal information, Secure Sockets Layer (SSL) for encrypted data transmission, and firewall to prevent unauthorized access to your personal information.
  2. In addition, cookies are used to provide a service that better suits your needs by logging the server configuration in your browser, including IP address and cookies, for use with product updates and Internet service optimization.

7. Exercise of Rights to User Data

  1. In accordance with Article 3 of the Personal Data Protection Act, you have the right to inquire or request access, request for copy, request for supplement or correction, request to stop collection or usage, and request to delete your personal information unless otherwise restricted by law.
  2. If you wish to exercise the above rights or have other inquiries, you can contact the customer service of the center and we will respond to your questions as soon as possible.
  3. In response to your request, the center may ask you to provide certain personal information or supporting documents to prove your identity or a legal representative.
  4. After you have made your request, the center will need to reply within 15 days whenever possible and collect fees to cover the necessary costs by law.

8. Special Statement for Children or Person Lacking Full Capacity

The center does not intentionally collect online information from children or minors. The center encourages the child or minor’s parent or legal guardian (including other legal representatives) to browse the center’s website and participate in its online activities. Each child or minor can use our webpages for online transactions only with the consent of their parent or legal guardian for payment, or as permitted by other laws. If you are a child or a minor, you must obtain the consent of your parent or legal guardian in order to complete certain specific online transactions.

9. Accuracy of Data and Your Rights

We would like to remind you that if you do not provide the complete personal information, you may not be able to enjoy the full services or receive the latest information; if the information you provided is incorrect, it is not protected by this statement.

10. This Privacy Policy is subject to change at any time in response to the social environment, laws, and advancement in technology. You will be notified of these changes by e-mail, phone, printouts, communication network, and Internet announcements.

11. Personal Data Protection for Electronic Invoice

  1. You are free to choose to receive printed or electronic invoices when you place orders on the center’s platform. If you opt for an electronic invoice, please know the following statement:
    • Personal information collection: NPAC Weiwuying Operation and Promotion Group
    • Authorized e-receipt number and date: The center has started using electronic invoice since January 14, 2016. Approval No. 1050240409
    • Purpose to collection of personal information by the center: 063 Collection and usage of personal information by non-governmental agencies; 069 Contracts, agreement, or other legal affairs; 090 Consumers, User Management, and Services; 095 Fiscal tax administration, investigation, statistics and research analysis; 136 Information (communication) technology and database management; 148 Network and other e-commerce services; 179 Other financial services and working with the Ministry of Finance electronic invoice integration services.
    • Personal information category: name, e-mail, address, electronic invoice number, time of transaction, transaction details, and store details etc. on the invoice.
    • Period and region to use the personal information: The operating area of ​​the center and the period are kept in accordance with the law.
    • Personal information usage target and details: In accordance with the specific purpose of the Ministry of Finance’s electronic invoice integration service, the electronic invoice is uploaded to the Ministry of Finance’s electronic invoice integration service platform (http://www.einvoice.nat. Gov.tw/) for “095 Finance and Taxation Administration,” “157 Investigation, Statistics, and Research Analysis,” “136 Information (Communication) Technology and Database Management,” “148 Online Shopping and other e-Commerce Services,” “179 Other Financial Services,” and the provision of electronic invoicing value-added services for processing purposes.
    • Information on e-invoices: Information about inquiries, redeem winning numbers, and e-invoices for members and online users can be found on the official website of the center: www.npac-weiwuying.org
    • Your rights are not affected when you are free to provide information, it does not provide any impact on its rights and interests. If the member or user information is incorrectly filled out, it may affect the service provision or the delivery of goods. Electronic invoice can no longer be tied to a device and only the printed electronic invoice is available. This will not affect the user’s existing rights. Please contact the center’s customer service for misplaced or damaged invoices.
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Dear Weiwuying Youth member,
Congrats! You are qualified to renew free membership for one year.

Please upload any proof of current student status before , or you will loss the rights and become a general user.

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Dear Member,
Good news! Weiwuying is now partnering with the National Symphony Orchestra to expand our exciting network of arts and culture. You are invited to become NSO members to enjoy all the benefits of the membership. Join early to explore all the advantages.

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Membership Terms of Service

Last updated on Mar. 2021

General Terms and Conditions

  • The National Kaohsiung Center for the Arts (Weiwuying) (hereinafter referred to as the “Center”) provides membership services (hereinafter referred to as “Services”) pursuant to these general terms and conditions. By submitting this membership application or utilizing the Services, the applicant (hereinafter referred to as “Member”) is considered to have read, understood and consented to these general terms and conditions. The Center reserves the right to modify any of these general terms and conditions, and to announce these modifications on its official website without any additional notice to the member. It is suggested that the member regularly check the latest general terms and conditions. By continuing to use the services after modification(s) of these terms and conditions, the member confirms to have read, understood, and agreed to the modification(s). The member has the right to terminate utilization of Services in the event of disagreement with the modification(s).
  • The Center and member agree that any correspondence regarding the utilization of Services shall be made via print or electronic documents.
  • The Center establish membership mechanism in order to provide a complete service. We will collect, process and use of necessary personal information from the membership application. To protect this personal information, as well as the privacy and rights of the member, pursuant to Article 8 of the Personal Information Protection Act, The Center must inform the member of the following
    1. Purpose: The Center collects personal information for the Center and other units under the National Performing Arts Center to distribution promotional material, for development of contracts, agreement or relevant legal matters, ticket reservations and purchases, information services, consumer and customer service and management, research and analysis, online shopping and electronic commerce services, other business registered as scope of business or prescribed in the Articles of Incorporation.
    2. Category:
      C001 Personal Identifier: Name, address, phone number, email address, and occupation.
      C002 Financial Identifier: Credit card number, bank account information, etc.
      C003 Governmental Information Identifier: ID number, passport number,.
      C011 Personal Description: Date of Birth, sex, nationality;
      C036 Life style: The type of consumable products and services, and personal or family consumption model.
      C093 Financial transactions: Payment method, corresponding record.
      C102 Agreement or contract (such as trading, business, legal, or other contract ,etc.)
    3. Utilization period and territory: The Center may utilize relevant information from the date of collection and will stop when the member asks to terminate the Services or when the Center terminates rendering of Services. The Center will utilize information collected in Taiwan and in any country unless prohibited by the competent authority.
    4. Object and method: The member agrees to allow the collection, processing and use of any personal information deemed necessary by the Center. Personal information of the member will be utilized for the Center and the third-party appointed to handle business related matters (e.g. partner, logistics service provider) .
  • Rights of the member to personal information:
    The following rights may be exercised by the member with regard to his/her personal information:
    (1) Inquiry and request for review of personal information. (2) Request duplications of personal information (We will charge fees for copying). (3) Request to supplement or correct personal information. (4) Request to discontinue collection, processing, or use of personal information. (5) Request to delete personal information. If the member wish to exercise the above rights, the information can be found on the official website or contact the customer service of the Center (Tel: +886-7-262-6666; Email: service@npac-weiwuying.org) or take your valid ID to the service Center to apply in person.
  • The member acknowledges that he/she might not be able to complete the membership application process or utilize all of the Services rendered by the Center if any required personal information is not made available or if any information that is untrue, inaccurate to the Center.

Obligations of the Member

  • Each member is to adhere to the following when utilizing the Services:
    1. Provide correct and current personal information as requested in the application form. Application can not be submitted in the name of a third party. The Center reserves the rights to terminate the Services for anyone violating the regulation.
    2. Maintain and update personal information to keep it true, current, and complete, for the most optimal Services. Members agree that the Center will continue to provide various services based on the original registration information if it’s not updated in time. Members should be borne by themselves if it doesn’t benefit as a result.
    3. The Center, at its discretion, has the right to terminate or suspend a portion of or all Services to the member if false information is provided or if required information is not made available, without prior notice to the member.

Services Content and Promotional Information Distribution

  • The member agrees that, within the scope of the Services, the Center reserves the right to increase, modify, or terminate relevant content of Services pursuant to actual requirements of business without additional notice to the member.
  • The member agrees that the Center reserves the right to increase, modify, or terminate relevant activities pursuant to actual implementation status and agrees to provide notice to the member in a manner it deems reasonable.
  • The member agrees that the Center send information or promotional material by mail or email to the mailing address or email address provided in the membership application. The Center agrees to stop mailing or emailing such information or material after receiving proper notice from the member.

Termination and Suspension of Services

  • The Center agrees to reasonably maintain the Services, and reserves the right to terminate and shall not be liable for making indemnity Services in the following instances:
    1. Electronic equipment requires maintenance or reconstruction.
    2. An emergency breakdown of relevant electronic equipment.
    3. Telecommunications services normally provided to the Center are not available.
    4. Force majeure or any other unforeseen matter or factor outside of the Center’s control.

Membership Benefits

  • Those who present a valid membership card while purchasing tickets for programs organized by Weiwuying, official merchandise, or admission to other events shall receive membership discounts.
  • While purchasing tickets online, members with valid cards shall receive discounts upon entering their membership information. Only Weiwuying Unlimited members shall be eligible to receive one free ticket for each of any program organized by Weiwuying (excluding co-sponsored and co-organized programs as well as any other non-program events). The ticket must be booked 14 days before the date of the program and may only be used by the member. The seat assignment and ticket type shall be determined by Weiwuying and based on booking order.
  • The order forms for tickets for Weiwuying Unlimited members shall be issued at the latest on the day following the date (as designated on the official Weiwuying website) of the announcement of the program. An e-mail notification of seating assignment shall be provided at the latest on the day prior to the initiation of general ticket sales to a member who submits the ticket order form before the submission deadline (not applicable for ticket order forms submitted after the deadline). Once the notification is received, the member may claim the ticket with his/her card at the Service Center up to the day before the program. On the day of the program, the member may claim the ticket with his/her card at the performance hall ticket office one hour before the start of the program.
  • Weiwuying Unlimited members may purchase tickets on the online ticketing platform OPENTIX once general ticket sales have begun.
  • Rights of Paid Membership:
    1. Membership cards are only valid for accessing exclusive events or special discounts on events organized by the Center. (excluding non-participating programs, official merchandise and activities. Subject to updates on our official site and on-site).
    2. Membership card also feature the function of iPass card, please refer to iPass regulations on accounting, deducting, and depositing.
    3. Membership renewal
      1. Hero and Unlimited membership are exclusive and not available for renewal. Lifestyle and Youth members can enjoy a free renewal for a year with reward points. They can collect points during the valid membership period from spending on tickets for programs performed in the Center, in-store purchases, and in our online store. If unable to collect the required number of points, they may pay for membership renewal in person or online. We will inform you by email detailing your eligibility for free renewal 30 days before your membership expires. Once your payment has been processed, no refunds will be given.
      2. No new card will be issued for free membership renewal; for paid renewals you have a choice between retaining your existing membership card or being issued a new one.
      3. Youth members should renew their membership online or in person with a valid student ID before the valid period expires. In the event that they do not meet the age requirement for Youth membership despite qualifying for renewal, they can apply for full-price Lifestyle membership. If no longer a student but remaining within the qualifying age for Youth membership and holding the qualifying points, members can enjoy a reduced rate for Lifestyle membership before the current membership expires. Failure to complete renewal or new application before the valid period expires will result in cancellation of membership.
    4. Claiming tickets and receipts:
      1. You can receive discounts and collect points at the stores and restaurants in the Center on presentation of your membership card. In the event that you are not able to collect points for reasons such as applying for membership on the day, being unable to produce your membership card, or paying by mobile device, you can contact our customer service team in person within office hours or by email within 30 days (inclusive) of the transaction date.
      2. When purchasing program tickets on OPENTIX, a member must first create an OPENTIX account and add his/her Weiwuying membership card to the account in order to begin to accumulate reward points. For tickets to programs not organized by Weiwuying or tickets purchased through other ticketing systems or convenience stores, points from those purchases may be entered into the member’s membership account if the tickets were purchased during the period of validity of the current membership. The member may process the entry of these points in person at the Service Center during service hours or via e-mail.
    5. If the behavior or actions of a member threatens to damage the reputation of the Centre and/or violates membership terms and conditions, the Centre reserves the right to suspend membership until the matter is resolved. In serious cases membership may be terminated.
  • Updating Personal Profile
    1. Members may change or update their personal profile by logging in as a member on the Center’s official website or contact the customer service of the Center (Tel: +886-7-262-6666, Customer Service mail: service@npac-weiwuying.org). Members may also update their profile by visiting the Center’s customer service Center and presenting valid ID.
    2. If you wish to cancel your membership, you should contact our customer service desk in person with proof of ID for assistance.
  • Replacement for Lost or Damaged Card
    1. Members are responsible for keeping their membership card safe. If your membership card is lost or damaged, please report it to our official website or contact our customer service team with a valid proof of ID for assistance. The monies in your account at the time will be processed in line with iPASS procedures.
    2. Faulty cards can be replaced free of charge at our customer service desk on production of valid ID. Accidentally damaged cards can be replaced for a fee.
    3. A replacement card will be issued on payment of a NT$150 fee and presentation of a valid ID.
  • Terminating Membership
    1. Membership is regarded as terminated when valid period expires; however, iPass function of the membership card will remain functional.
    2. If member wish to terminate membership prior to the end of membership period, please contact our customer service team in person for assistance. The annual membership fees are not refundable once the application has been successfully processed. We regret that you will not be able to receive membership benefits when membership ends, including but not limited to in-store purchases and tickets. You are also not entitled to claim points retroactively or request a replacement card.
    3. If member’s profile is fraudulently used by others or you have violated applicable laws, transaction security or the Membership Rules, the Center deems it necessary in order to protect the security of transaction, the Group, or a third party; the use of the member service will be terminated, and if necessary, the transaction will be refused, terminated or registration data will be deleted or removed. The Center will not liable for any damage that you may incur in connection with the Membership Service.
  • Other Notices:
    1. Membership application forms and other related documents submitted to the Center will not be returned. The Center reserves the right to accept or reject any membership application.
    2. The Center reserves the right to modify, terminate, or amend any membership benefit or discounts, as well as to activate and terminate memberships.
    3. The Center reserves the right to modify or revise its membership plan, and such modifications or revisions will be posted on its website.
  • Special Authorization
    1. For the supply of the service may from the website, goods and services (or gifts, etc.) may be necessary to supply through the delivery, logistics service provider. Member agrees and authorizes use of any personal information deemed necessary by the Center (e.g. recipient name, shipping address, phone number, etc.), Provided to delivery, goods or service providers to complete the supply, delivery and retrieval of the goods and services (or gifts, etc.).
    2. iPass Personal Information Terms and Notices:
      Members of the Center also enjoys the services of iPass. To comply with regulations, when the Member applies for membership card, The Center shall provide iPass Corporation the Member’s personal information (name, ID No./Resident Certificate No., birthdate, nationality, telephone number, address, e-mail address), allowing iPass Corporation to collect, handle, and utilize within its business scope (electronic ticketing and payment). Adhering to Personal Information Protection Act, iPass Corporation has published all related notices on official website www.i-pass.com.tw. For any inquiries, please call service hotline +886-7-791-2000.